Customer Experience Advisor

Location: Bathgate

Hours of Work: 35 hours per week

Salary: £13771 per annum

Closing Date: 26/6/17

Role Information

As part of our growing success and recent growth we are looking for experienced Customer Experience Advisors to join our Customer Services team in Bathgate.

If you are customer orientated and have a fun and driven personality with experience of dealing with enquiries by written and verbal communication processes, please read the requirements below and apply now!

Key Responsibilities will include:

  • Providing an industry leading customer experience to all customers either by telephone, email or social forums such as Facebook
  • Providing support to customers of leading mobile phone contract providers
  • Handling proactive inbound and outbound calls along with negotiating payments
  • Obtaining and handle sensitive information from customers e.g. bank details and personal information
  • Responding promptly and effectively to customer enquiries (within set service level response times)
  • Handling and resolve customer complaints in a professional manner
  • Communicating to customers using positive tone of voice (verbal and written)

Role Requirements

  • Ability to work as part of a team as well as independently
  • Excellent interpersonal skills and team player attitude
  • Previous experience in a telephone customer service environment
  • Strong attention to detail
  • Be hard working and target orientated
  • Ability to analyse and solve problems
  • Experience in using all Microsoft applications and have good IT skills

If you wish to apply and you meet the role requirements, please email your CV and covering letter to recruitment@redeemgroup.com

All applicants must have Right to Work in the UK without sponsor or restrictions. NO AGENCIES.

Data Removal Technician

Location: Burton

Hours of Work: 43 hours per week

Salary: £16,500 per annum or National Living Wage age dependant

Closing Date: 26/6/17

Role Information

We are pleased to communicate opportunities for Data Removal Technician’s to join our UK Operations Department. The roles will be based in Burton reporting to the Processing Manager.

To ensure the Company meets the needs of its customers and business objectives by efficiently processing all handsets by testing and fully removing data on receipt into the Warehouse /Processing Department.

Key Responsibilities will include:

  • To ensure the correct procedures are followed for testing handsets, ensuring they have been correctly and fully tested
  • To ensure that the correct procedure is followed to ensure all handsets are fully data cleared
  • Ensure all handsets are accurately graded
  • Achieve agreed KPI and targets in accordance business objectives
  • To support other departments where necessary to ensure operational needs are met
  • To ensure all working practices are in accordance with the ISO manual and accreditations, and any other/additional guidelines or accreditations at all times

Role Requirements

  • Ability to work as part of a team as well as independently
  • Excellent interpersonal skills and team player attitude
  • Be hard working and target orientated
  • Ability to analyse and solve problems
  • Experience in using all Microsoft applications and have good IT skills

If you wish to apply and you meet the role requirements, please email your CV and covering letter to recruitment@redeemgroup.com.

All applicants must have Right to Work in the UK without sponsor or restrictions. NO AGENCIES.

.Net Software Developer

Location:  Bathgate

Hours of Work: 37.5 hours per week

Salary: Competitive

Closing Date: 26/6/17

Role Information

Redeem is a leading global provider of recycling and re-commerce solutions for mobile phones and other handheld electronic devices. As part of our growing success and recent growth we are looking for an experienced .net Developer to join us on our Bathgate site.

This position and would work closely with the senior .net developers to work on existing and new applications. Duties will include helping design, build and debug both legacy and new applications, working with T-SQL heavily and assisting in release and deployment.

Key Responsibilities will include:

  • Design, analysis and development work following industry best practice and internal coding standards
  • Perform thorough unit testing which utilises automated methods wherever possible
  • Carry out demonstrations of development work and can explain things in a non-technical way
  • Have a focus on clean, easy to maintain code and favour simplicity over complexity
  • Pre-empt and highlight potential pitfalls and blockers and communicate these appropriately with Lead Developer and team
  • Engage in the process of sprints, planning, retrospectives, daily stand ups and team meetings
  • Research and recommend innovative, and where possible automated approaches for SDLC tasks.  Identify approaches that leverage our resources and provide economies of scale

Role Requirements

Technical (Include but not limited to)

  • Solid background in C# & .NET Framework (3.5 and above)
  • Strong understanding of Object Orientated Programming (OOP) and sound principles
  • Experience of ASP.NET, MVC, Web Forms, SOAP based web services and RESTful Web APIs;
  • Good SQL Server skills with knowledge of SQL and T-SQL;
  • Web development languages including HTML, CSS, JavaScript and experience of the frameworks jQuery and Bootstrap

Technical (Desirable)

  • Impact Analysis of design changes
  • .Net Core
  • Knowledge of Data Warehousing, BI, SSIS, SSAS, SSRS
  • Knowledge of Jenkins, Amazon Web Services (AWS) and Azure
  • Knowledge of Team Foundation Server (TFS)

Behavioural (Include but not limited to)

  • Strong and proactive communication skills – someone who chooses to have a face to face conversation before other modes of communication
  • Customer focused and driven by the desire to deliver the right solution for the Stakeholder
  • An enthusiastic and positive approach to work
  • A team player who enjoys being part of a team and sharing success with colleagues

If you wish to apply and you meet the role requirements, please email your CV and covering letter to recruitment@redeemgroup.com

All applicants must have Right to Work in the UK without sponsor or restrictions. NO AGENCIES.